Exchange and Return Policy

At Wishboat.in, customer satisfaction is our priority. This Exchange and Return Policy outlines the conditions and procedures for returning or exchanging items purchased through our website. Please read it carefully to understand your rights and obligations.

1. Eligibility for Returns and Exchanges

Products may be eligible for return or exchange if they meet the following criteria:

• The item is returned within 14 days of delivery.
• The item is in its original condition, unused, and with all original packaging, tags, and accessories.
• The item is not listed under non-returnable or non-exchangeable products (e.g., perishable goods, custom items).

2. Conditions for Returns and Exchanges

• Items must be returned in their original packaging with a valid proof of purchase (invoice or receipt).
• Products that have been used, damaged by the customer, or tampered with are not eligible for returns or exchanges.
• Items marked as final sale or clearance are not eligible for returns or exchanges unless defective.

3. Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service within 48 hours of delivery. We will provide instructions for returning the product and offer a replacement or refund as per your preference.

4. Exchange Process

1. Contact our customer service at contact@wishboat.in or call us at +91 6376707149 within 14 days of receiving the product.
2. Provide details of your order, including the order number and reason for the exchange.
3. Ship the product back to the address provided by our customer service team. Ensure proper packaging to avoid damage during transit.
4. Once we receive and inspect the returned product, we will process your exchange and send the replacement item.

5. Return Process

1. Initiate a return request by contacting our customer service within 14 days of receiving the item.
2. Follow the instructions provided for returning the item. Customers are responsible for return shipping costs unless the product is defective.
3. Upon receiving and inspecting the returned item, we will process a refund to your original payment method. Refunds may take 5-10 business days to reflect, depending on your bank or payment provider.

6. Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Personalized or custom-made products
• Perishable goods and consumables
• Gift cards and vouchers
• Products marked as final sale or clearance

7. Refund Policy

Refunds are issued to the original payment method. Shipping fees are non-refundable, except in cases of defective or incorrect items. Refund processing times may vary depending on your payment provider.

8. Contact Information

If you have any questions or concerns about our Exchange and Return Policy, please reach out to us:

Email: contact@wishboat.in

Phone: +91 6376707149